The below customer support internet business tools help provide better customer service with scale. Personalized interaction is required for being a leader in customer support. From accounting, to resolving client inquiries and issues, to post purchase. Positioning your team to help customers faster and more efficiently with integrated knowledge has become the standard and best practices in the online customer support industry.
In terms of physical equipment, all you need to work remotely is a computer. What software you use is much more important than any physical equipment unless you need powerful hardware for intensive tasks like 3D modeling and rendering.

Yep – I’m a brave one too. First and foremost it’s “write, write, write” and then it’s “traffic, traffic, traffic”. I think my biggest constraint is impatience. I too have day job that seems to want my time. I’m staying focus, listening to the blog mastermind daily, have outsourced some of the technical work, and am writing content almost as fast I can. I believe it will come together, but I’m impatient and want it NOW. That gets in my way because it gives the little negative voice living inside my head the opportunity to tell me it’s not working.
You don’t need any special training or experience in order to run one of these businesses, just a little bit of creativity, some time, and the willingness to learn as you go along.